Privacy Statement
The information we collect
How we use your information
Who we disclose personal information to
How we keep your information secure
How long we keep your information
Cookie, tags and profiling
Your rights
Changes to our Privacy & Cookie Policy
This privacy policy (“this Policy”) covers the use of your personal information by National Car Parks Limited and any other operating company in the National Car Parks limited group of companies (“NCP, we or us”) of National Car Parks Limited, The Bailey, 16 Old Bailey, London, EC4M 7EG.
We are registered as a data controller with the Information Commissioner’s Office (“ICO”). Our registration numbers is Z7510045.
This Policy works in tandem with NCP’s terms and conditions.
Our vision is to keep all personal information safe and secure, and comply with all applicable data privacy laws in all jurisdictions within which we operate.
We collect personal information about you in the course of running our business and providing our services to you.
We may collect personal information about you from a variety of sources for example:
The personal information we collect ourselves may include your:
We use personal information for the purpose for which it has been provided or obtained.
We use your personal information on one or more of the following legal basis:
This enables us to use your personal information:
We also use your information to analyse and profile your purchasing preferences (e.g. market, customer and product analysis) to enable us to provide you with a personalised customer service experience, make decisions about you using computerised or automated technology. For example, automatically selecting products and/or services which we think will interest you from the information we have.
We may supplement the information that you provide to us with information that we receive from third parties. In particular, we will carry out searches with credit reference agencies and any information provided to us may be passed to these credit reference agencies for the purposes of confirming credit worthiness.
It is our policy to use information that cannot directly identify an individual wherever possible.
Telephone calls
We may record telephone and intercom calls to verify content which may then be used together with other customer records we hold for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.
We may share information about you:
There may also be instances when we disclose your information:
We may share your information with the relevant company that your car parking booking relates to. For example, customer data for bookings made with Birmingham Airport are sent securely to Birmingham Airport to fulfil the service you have requested and for marketing purposes.
Other carefully selected partners include but not limited to:
Transfer outside of the European Economic Area (EEA)
We rarely transfer personal information outside of the EEA, we only do this in order to carry out the activities listed in “the information we collect” and “how we use your information” sections. In some instances where we need to send personal data outside the EEA, we put in place regulatory approved international data transfer contract clauses.
We’ll treat your information in strict confidence and we’ll endeavour to take all reasonable steps to keep your personal information secure once it’s been transferred to our systems.
Personal data submitted through our service(s) are stored securely and protected by multiple anti-malware firewalls. However, the internet is not a secure medium and we can’t guarantee the security of any information you disclose online.
We use Direct Payment Gateways to process your card payments. These Direct Payment Gateways adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements, help ensure the secure handling of credit card information by our Service and its service providers. Your payment data is stored only if necessary to complete your purchase transaction.
If we are providing services to you, we will retain your personal information for the duration of the services, unless otherwise agreed.
We retain:
Unless otherwise set out in this privacy policy, any other information we process about you will be retained by us until we no longer need it for the purposes for which it was collected, as set out in this privacy policy and/or the relevant fair processing notice. We will base that decision on a number of criteria, including whether we are required by law to keep the information for a certain period of time, whether you have withdrawn consent to the processing, whether a contract has been performed and the likelihood of us needing to retain the information in the event of a claim arising, whether the data is still up to date and whether there are exceptions set out in the applicable data protection legislation that allows us to retain the personal data for a longer period or indefinitely.
If you don’t want to receive cookies, you can alter your browser settings. The procedure for doing so varies from one browser application to another. If you wish to reject cookies from our site, but wish to accept those from other sites, you may choose the option in your browser settings to receive a notice before a cookie is stored on your device. Please consult the “Help” section of your browser for more information.
To find out more, please consult the following: https://allaboutcookies.org/how-to-manage-cookies and www.youronlinechoices.com. By disabling cookies, you may be prevented from accessing some features of our site and some content or functionality may not be available.
Our HTML emails contain a single, unique tracking tag to tell us whether the email is opened and verify any click-throughs to links on our website within the email. We use this information to determine which of our emails are more interesting to our customers, to find out which customers wish to continue receiving emails and to inform our third party advertisers how many customers have clicked on their advertisements. The pixel will be deleted when you delete the email.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right to ask for a copy, transfer, update, erasure, correction, stop the processing or be informed about the processing of any information we hold about you. If you wish to do this, please contact us at:
Some of these rights are qualifying rights (not absolute rights). Therefore, can only be applied in certain circumstances.
You can ensure your details are removed from our mailing lists in the following ways:
To change any of your registered details on www.ncp.co.uk, you should:
If you would like further information about our privacy policy or how to request your personal information, you can email us at dataprotection@ncp.co.uk or write to:
The Data Protection Officer
National Car Parks Limited
The Bailey
16 Old Bailey
London
EC4M 7EG
Our services are not intended for audiences under 16 years of age. It is the sole responsibility of parents and guardians to monitor their children’s use of our services.
We keep our policy under regular review and place any updates on our website. This policy was last updated in January 2023.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page. Continued use of our service(s) will signify that you agree to any such changes.
December 2020 - updated to include Saffron Court office address, review and amendments of Partners and Cookies provider list.
August 2021 – reference to Manchester office address replaced with Saffron Court address.
POL021 – NCP Privacy and Cookie Policy – January 2023
